Privacy Policy of Virtual Connections LLC
Effective Date: March 2019
Virtual Connections, LLC (“Virtual Connections”, “Company”, “we”, or “our”) respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, store, and share personal information when you interact with our websites, mobile applications (including the Virtual Connections Mobile Application), and cloud-based services (collectively, the “Sites”).
By using our Sites, you agree to this Privacy Policy. If you do not agree, please do not use the Sites. We may update this Privacy Policy from time to time. Your continued use of the Sites after any changes indicates your consent.
1. Scope
This Privacy Policy applies to:
- Personal information collected through our Sites.
- Data collected on behalf of our clients (“Clients”) about their employees, contractors, or other end users (“End Users”), where Virtual Connections acts as a data processor.
It does not apply to:
- Information collected offline or through third-party websites linked to our Sites.
2. Information We Collect
2.1 Information You Provide
When you use our Sites, we may collect:
- Personal Information: Name, email, phone, postal address, or other information that identifies you.
- Non-Identifiable Information: Data about your location, device, and usage patterns that alone does not identify you.
- Information submitted through forms, surveys, registrations, service requests, or support inquiries.
- Records of your communications with us (e.g., emails or phone calls).
- Transaction details for products or services.
2.2 Automatic Information Collection
We may collect certain information automatically when you use our Sites:
- Usage Details: Traffic data, pages visited, time spent on the Sites, features used.
- Device Information: Device identifiers, IP address, browser type, operating system, and network information.
- Stored Metadata: Metadata associated with files you upload or share through our Sites, with your consent.
- Location Data: If enabled and consented, we may collect real-time or approximate location data via GPS, Bluetooth, Wi-Fi, or IP address.
3. How We Use Your Information
We use your information to:
- Provide requested products and services.
- Respond to inquiries, support requests, complaints, or feedback.
- Improve and personalize our Sites and services.
- Communicate about updates, changes, or promotions related to our services.
- Comply with legal obligations, enforce our agreements, or protect legal rights.
We do not sell your personal information to third parties.
4. How We Share Your Information
We may share your information only for the following purposes:
- With our Clients: When processing End User Data on their behalf.
- With Service Providers: For support services, payment processing, cloud hosting, and analytics. These providers may only use your information as necessary to perform their services.
- Legal Compliance: To comply with laws, respond to legal requests, or protect rights and safety.
- Business Transfers: In connection with mergers, acquisitions, or sales of business assets, with contractual safeguards in place.
- Aggregated Data: We may share anonymized or aggregated data that does not identify individuals.
5. International Transfers
Virtual Connections is based in the United States. If you provide information from outside the US, your data may be transferred internationally. By using our Sites, you consent to such transfers, which will include appropriate safeguards, such as Standard Contractual Clauses for EU data.
6. Your Rights
6.1 European Union (EU/EEA)
If you are located in the EU/EEA, you have the following rights under GDPR:
- Access your personal data.
- Request correction or deletion.
- Restrict or object to processing.
- Lodge a complaint with a Data Protection Authority.
To exercise these rights, contact our Privacy Office via our website at www.virtualconnectionsllc.com.
6.2 California Residents
If you are a California resident, under CCPA/CPRA you have the right to:
- Access, delete, or correct your personal information.
- Opt-out of the sale of your personal information (we do not sell data).
Requests can be submitted via our website at www.virtualconnectionsllc.com.
6.3 Other Jurisdictions
If local laws grant additional rights, Virtual Connections will honor those rights where required.
7. Data Retention
We retain personal information only as long as necessary to provide services, fulfill legal obligations, or resolve disputes. Retention periods may vary depending on the type of data and applicable law.
8. Children’s Privacy
Our services are directed to individuals aged 13 and older. We do not knowingly collect information from children under 13. Parents or guardians should contact us via www.virtualconnectionsllc.com if they believe a child under 13 has provided personal information.
9. Data Security
We implement reasonable technical, administrative, and physical safeguards to protect personal information, including encryption and access controls. However, no system is completely secure. Transmission of data over the internet is at your own risk.
You are responsible for maintaining the confidentiality of your account credentials.
10. Cookies and Tracking
We may use cookies, analytics, and similar technologies to improve your experience. You can manage your cookie preferences through your browser or device settings.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted on our Sites and, where required, we will seek your consent. Changes will take effect 10 days after posting unless required earlier by law.
12. Contact Us
For questions, concerns, or to exercise your privacy rights, please visit our website: